Ahmedabad : The city crime branch has introduced a Telegram-based system to ensure police officers receive real-time alerts of incidents reported through 112 Jan Rakshak emergency response network. The move comes after technical limitations and restricted portal access left field officers and senior officials without timely information about crimes and emergencies.
Under the new arrangement, alerts generated through the 112 emergency response system are automatically converted into text messages and shared with police personnel through Telegram. Calls made to 112 are initially handled by outsourced personnel rather than police officers, according to the officer. These operators assess the seriousness of the complaint before passing it on to the designated 112 team at the police station concerned. Gujarat introduced the statewide 112 Jan Rakshak system on Sept 1, 2025, replacing multiple emergency helplines, including police emergency number 100, with a unified response platform aimed at improving emergency coordination and public service delivery.
Because information reported by citizens did not always reach officers responsible for handling incidents on the ground, a senior city police officer said the existing mechanism often affected response times.
If an incident appears serious, the police inspector follows it up,” the officer said. The system is currently being tested, and the crime branch plans to refine it based on feedback before considering wider implementation. In several cases, officials believe the gravity of offences is incorrectly assessed, while local station house officers, assistant commissioners of police and deputy commissioners of police may remain unaware of incidents in real time. Most information comes through personal groups and informal sources.
“We no longer receive wireless messages as we did earlier.
The officer added that senior officials often come to know about incidents only after logging into the 112 portal through a desktop or laptop. Since the portal does not support mobile access, officers in the field face difficulties monitoring alerts while on the move.