Apple’s help forum is closing
Apple is shutting down the Apple Support Community, its official forum where users help each other, for good on November 20. The last post seems to have gone up at 5:49pm Pacific Time on November 10, which is about 7:19am IST on November 11. The forum goes back to 1998, when Apple started it as the Apple Tech Exchange. It became Apple Discussions in 2000. In 2011 it was renamed Apple Support Communities and redesigned, with personal profiles and a reputation system that rewarded people for answering others. It took its current name in 2022. Nobody knows yet what happens to that archive after November 20.
In a statement, Apple said it decided to shut the forum “after a careful evaluation of strategy and customer needs. The “Me too” and voting buttons on existing threads still work. Apple hasn’t said whether old posts will stay online or go when the site shuts.
The site is already read-only. Users can still browse and search old threads, but they can no longer post new questions or replies. A banner on the homepage confirms the move and points users to the official Apple Support site for “trusted guidance and support. The Sign in button is still on the page, but it now opens an internal AppleConnect login meant for Apple employees. Over the years, its threads became a regular top Google result for anyone stuck on an iPhone or Mac problem. The answers ranged from detailed step-by-step fixes to a polite suggestion to restart the device. For now, people who want help from other users will have to turn to Reddit and other third-party forums. Apple Support’s website, app, phone and chat remain the official way to get help. You use AI every day. Now get your AI Quotient. Take the AIQ test.