National Highways Authority of India has fined Riddhi Siddhi Associates a penalty of Rs 15 lakh.
NEW DELHI: The National Highways Authority of India (NHAI) has debarred Riddhi Siddhi Associates from participating in its ongoing and future tenders for one month and imposed a penalty of Rs 15 lakh following alleged misbehaviour, assault by its personnel with a road user at Bijwasan Fee Plaza on NH-248BB on November 5. The agency has been directed to hand over the fee plaza to the new contractor on November 14. The authority has also issued a show-cause notice proposing to extend the debarment to one year and cover the agency’s owners and directors. Under the contract, the user fee collection agency is responsible for ensuring proper conduct and discipline among its personnel deployed at the toll plaza.
In a statement on Wednesday, NHAI said the action was taken considering the gravity of the incident, which reflected a failure on the agency’s part to ensure discipline, proper supervision and compliance with contractual obligations.
The authority has also introduced a ‘Toll Plaza Feedback’ feature on its Rajmargyatra mobile app, allowing commuters to rate their experience, select relevant feedback options and submit remarks about toll plazas. You Can Also Check: Gold Rate in Delhi | Silver Rate in Delhi | Bank Holidays in Delhi | Public Holidays in Delhi | Delhi AQI | Weather in Delhi | Petrol Price in Delhi | Diesel Price in Delhi | CNG Price in Delhi | LPG Price in Delhi Stay updated with the latest Delhi news.
NHAI said it follows a zero-tolerance policy towards misconduct and indiscipline at toll plazas and is committed to ensuring a safe and secure commuting experience for National Highway users. Download the TOI App.