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This initiative, if implemented in the spirit it was announced, could end all that. Prajaseva, a concept borrowed from a Bangalore Development Authority initiative launched by commissioner P Manivannan, addresses a problem familiar to most citizens: Whether it is securing a certificate, getting a mutation done, resolving a land dispute or following up on a pending application, people often find themselves shuttling between offices.
“There is a widespread public perception that files simply do not move without greasing palms,” he said. People are frequently left wondering whether their work is genuinely pending or whether someone is waiting for an unofficial payment. ” Maramkal said a system that brings officials face-to-face with citizens, records grievances and fixes responsibility for disposal could reduce the scope for people being sent from desk to desk. He said the initiative also allows fresh complaints to be registered alongside those unresolved through platforms like Sakala or the integrated public grievance redressal system. “Accountability will be key,” he said.
Chief minister DK Shivakumar addresses the gathering at an event in Bengaluru Bengaluru: The govt’s decision to create a separate Prajaseva department and roll out the Prajaseva Abhiyana to take administration closer to citizens is a welcome move, but its real test lies in execution rather than intent. For the common citizen, dealing with govt offices has long meant repeated visits, endless waits for files to move and running between departments for routine work. Political strategist MB Maramkal called it a welcome move. “While honest and committed officials exist, unexplained delays and procedural hurdles often create opportunities for middlemen and corruption. However, analyst Vishwas Shetty struck a more cautious note. “If an application is pending for months, the system must establish why and who was responsible. Merely transferring complaints between departments cannot pass off as redressal. Ministers and officials conducting Prajaseva meetings must periodically review whether promises were fulfilled.”
GC Chandrashekar, Congress MP, said, “Public grievances are the most honest feedback on govt functioning. The system must enable two-way communication, informing citizens about the next steps when complaints are received. Prajaseva should also restructure departmental functioning to make it more responsive. Transparency in grievance redressal can be improved through technology. Finally, the govt should and will focus on last-mile delivery, taking approved services to citizens’ doorsteps. Govt responsibility ends only when benefits reach citizens with dignity, integrity and speed.”