This can happen because the email has not been manually removed from Spam, the sender is not saved in contacts or filters have not been properly set up, according to Gmail ’s official support guidance.
Google says users can fix the issue by moving emails out of Spam, adding trusted senders to Google Contacts and creating filters that stop Gmail from marking future messages as spam. Google users sometimes find that important emails continue landing in the Spam folder even after marking the sender as safe. Here’s a step-by-step guide on how to prevent valid emails from going to Spam in Gmail.
Remove the email from Spam After you remove the email, future emails from that sender won’t go to Spam. Add the sender to your contacts When you add the sender to Google Contacts, their emails won’t go to Spam.
Next to “From,” enter the sender’s email address. Next to “Never send it to Spam,” check the box. On your computer, open Gmail. On the left, in the main menu, click More and then Spam. Check the box next to the email that you want to remove. At the top, click Not spam. On your computer, go to Google Contacts. At the top left, click Create contact and then Create a contact or Create multiple contacts. Enter the contact’s or contacts’ information. Click Save. Create a filter for your sender You can create a filter so a specific sender’s emails never go to Spam. At the top, in the search bar, click Show search options photos tune. If you want to check that your search works correctly, click Search. At the bottom of the search window, click Create filter. Click Create filter. On your Android phone, iPhone or tablet, open the Gmail app . At the top left, tap Menu and then Spam. Open the email you want to remove. At the top right, tap More More and then Report not spam. On your Android phone, iPhone or tablet, open the Contacts app . At the bottom right, tap Add . Enter the contact’s name and an email address or phone number. Tap Save. Tip: If you don’t have the Contacts app, download it from the Google Play Store. Create a filter for your sender Important: To create a filter, you must open Gmail from your computer. You can create a filter so a specific sender’s emails never go to Spam. Get the latest technology news and updates. Download the TOI App.