Ahmedabad: Cab and auto commuters are increasingly finding themselves caught between a tussle involving drivers and established ride-hailing platforms, with repeated cancellations, fare disputes and drivers urging passengers to switch to alternative services.
Several commuters said drivers accepted bookings on Uber , Ola or Rapido before asking them to travel without the app or book through another platform. When I called the drivers, they said there was a strike and asked me to travel without the app or use Bharat Taxi,” she said. The disruption has turned into a consumer inconvenience, particularly for passengers who rely on app-based rides for emergencies, late-night travel and daily office commutes. Shilaj resident Charvi Salil faced the problem during a late-night emergency last week after her car developed a flat tyre. “I booked through Ola, Uber and Rapido, but all three kept me waiting.
“For the past month, Uber and other standard apps have often failed to provide a ride at the required time,” he said. “I have had to ask friends or colleagues for a drop or use public transport until a ride becomes available.”