Coffee
The order came on a complaint over Rs 34.5 charged as service fee on two coffees at a five-star hotel in Ahmedabad. Ahmedabad District Consumer Disputes Redressal Commission (Rural) has directed Hyatt Ahmedabad to refund the amount along with Rs 6.2 charged as GST on the service charge, with 9% annual interest, holding that adding service charge automatically to a bill amounts to an unfair trade practice. The hotel has also been directed to pay Rs 2,000 as compensation for mental agony and Rs 2,000 towards litigation costs. The complaint was filed by Rohit Patel, who visited the hotel on Sept 11, 2025, and ordered two coffees — a cappuccino and a cold coffee — priced at Rs 345 each. The bill totalled Rs 854.9, including Rs 34.5 as service charge and GST charged on the coffees and the service charge. He also demanded that the hotel deposit Rs 1 lakh with Consumer Welfare Fund for the alleged unfair trade practice.
Ahmedabad: A consumer commission in Ahmedabad has ruled that a disclaimer saying service charge is “at discretion” cannot justify automatically adding it to a customer’s bill.
The matter therefore proceeded ex parte. You Can Also Check: Gold Rate in Ahmedabad | Silver Rate in Ahmedabad | Bank Holidays in Ahmedabad | Public Holidays in Ahmedabad | Ahmedabad AQI | Weather in Ahmedabad | Petrol Price in Ahmedabad | Diesel Price in Ahmedabad | CNG Price in Ahmedabad | LPG Price in Ahmedabad
Despite being served notice, the hotel did not appear before the commission or file a reply.