Agra: Aligarh District Consumer Disputes Redressal Forum has directed Ola Electric Technology Pvt Ltd and its authorised service centre to replace a defective scooter with a new one or refund its purchase price of Rs 1,02,505, along with 10% annual interest, after it found that the vehicle developed problems on the day it was bought and stopped working completely the following day. The forum also ordered the company and service centre to pay Rs 10,000 for mental harassment and Rs 5,000 towards litigation expenses.
Sharma visited the service centre repeatedly on Feb 2, 3, 5 and 6, but the problems remained unresolved, eventually forcing him to leave the scooter at the workshop, according to the commission’s order. On Feb 9, he found that the company had closed his complaints without fixing the defects. He then approached the consumer court, seeking a replacement or refund, along with compensation for financial loss and mental harassment. In their joint written statement, Ola’s manufacturing and service entities claimed they had taken all necessary steps to address Sharma’s concerns promptly. However, the consumer court observed that they had not specifically denied the defects, his repeated visits to the service centre or the complaints he had raised. It noted that Sharma had supported his allegations through an affidavit, while the opposite parties had failed to specifically rebut them.