The incident occurred around 5.10am on Sunday.
LUCKNOW: A woman railway ticket-checking official has been suspended for allegedly misbehaving with a 22-year-old passenger travelling from Andhra Pradesh with his two younger brothers, including a minor, after he was unable to immediately locate his train ticket in his luggage at Jhansi railway station on Nov 8. The incident occurred around 5.10am on Sunday, when Shravan Kumar (22), a resident of Chhoti Jhandi village in Lakhimpur Kheri, was waiting at Jhansi station with his brothers, Alok (17) and Neeraj (19), to board an intercity train to Lucknow. The three had boarded train number 12627, Karnataka Express, at Penukonda Junction in Andhra Pradesh on Nov 6. Their reservation details show that all three passengers had Reservation Against Cancellation (RAC) accommodation in sleeper coach S2, with berths 39 and 47 allotted to them.
I offered to provide the PNR, coach and berth numbers so that the details could be verified, but she refused,” Shravan told TOI. Shravan said he also offered to show his confirmed online tickets for the onward journey to Lucknow, but the official insisted on seeing the Karnataka Express tickets. North Central Railway’s Jhansi division PRO Manoj Singh confirmed that the ticket-checking official had been suspended with immediate effect. You Can Also Check: Gold Rate in Lucknow | Silver Rate in Lucknow | Bank Holidays in Lucknow | Public Holidays in Lucknow | Lucknow AQI | Weather in Lucknow | Petrol Price in Lucknow | Diesel Price in Lucknow | CNG Price in Lucknow | LPG Price in Lucknow Stay updated with the latest Lucknow news.
The three had arrived at Jhansi aboard Karnataka Express and were waiting for their connecting train, scheduled to depart around 6am, when a woman ticket checker approached them and demanded their tickets, according to Shravan. I even offered to produce our Aadhaar cards,” he said. The concerned ticket-checking staff member has been suspended and further action will follow as per rules,” Singh said. Staff must use dignified language and behave appropriately while performing their duties,” Singh said.
The passenger later found the ticket in his bag and returned to show it, but alleged that the official questioned its authenticity. Shravan, who works in car loading in Andhra Pradesh, was returning home on leave, while his younger brothers study there. “I had booked counter tickets nearly two months ago but could not immediately locate them in my luggage. He alleged that the official subsequently took them to a senior woman ticket-checking official, who spoke to them rudely despite his repeated requests to verify their journey details. In a video recorded by one of his brothers, the senior woman TTE can be heard saying, “Get out of here. Leave immediately. Don’t let me see you inside the station again. If I see you here again, you will face consequences. Shravan alleged that the official also made insulting remarks about the three brothers. “After being forced to leave, I found the missing tickets in the side pocket of my bag. We immediately returned to show them, but the official questioned their authenticity. Following the video’s circulation on social media and Shravan’s complaint, railway authorities initiated action. “We have taken the incident seriously. He added that railway staff were being counselled to ensure passengers were treated respectfully and with dignity. “Passengers are our first priority. Download the TOI App.