Amazon Prime refund eligibility expanded to more customers; company to start giving up to $200 from October 1; new changes remove need to file claims
The Federal Trade Commission (FTC) has expanded the eligibility of Amazon Prime customers who will get refunds of up to $200. Following the landmark $2.5 billion settlement reached by the Trump-Vance FTC, Amazon started sending payments in November 2025 to eligible Prime customers affected by misleading enrollment and cancellation practices. By September 2026, Amazon issued over $845 million in refunds to eligible Prime customers. Under the revised settlement order, Amazon will send automatic refunds to eligible Prime customers starting October 1. As the result of the Trump-Vance FTC’s historic settlement, Amazon is required to pay $1.5 billion for refunds to customers affected by its unlawful Prime enrollment and cancellation practices. Amazon is also required to pay a $1 billion civil penalty and cease unlawful enrollment and cancellation practices for Prime subscriptions.
Amazon: allegedly enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent made it difficult for customers to cancel their Amazon Prime subscriptions, according to the FTC’s lawsuit. You signed up for an Amazon Prime subscription through a “challenged enrollment flow” or tried to cancel through the online cancellation flow but were unable to do so between June 23, 2019 and June 23, 2025. FTC has now revised the settlement with Amazon, making more Prime customers eligible for the refund. You are an Amazon Prime customer in the United States.