Mark Zuckerberg holding the Meta Muse ‘Charm’ device
Last week, a writer reported that Muse was reading their personal messages while insisting it had no access to them.
Robb said the outcome could have been worse, since his building has security. He has since told Muse never to do it again. At launch, Meta pitched Muse as a safe, secure and private personal agent, and it has pushed the app heavily across Facebook and Instagram. This is also its second privacy scare in as many weeks. You use AI every day. Now get your AI Quotient. Take the AIQ test.
Meta launched Muse in the US on September 22, and the app has already crossed around 3 million downloads. Usman arrived with his wife and daughter around 9:15 pm. Usman waited about 20 minutes, sent a photo of the building’s entrance and drove off.
David Singleton of Meta Superintelligence Labs responded publicly, saying that in similar reported cases the company found Muse “was following direct instructions and correctly asked for permission.
“AI agents are impressive right up until they’re confidently handing strangers your address,” he wrote on Threads, where he posted screenshots of the exchange. Robb said he had entered his address as a pickup location but never allowed Muse to share it with buyers. It told him it had wrongly read the pickup location and his separate approval of automatic replies as consent to put the address in messages. Usman said he believed he was talking to Robb the whole time. Robb said he replied but hasn’t heard back since.
Meta’s new AI agent Muse shared a Toronto man’s home address with a stranger on Facebook Marketplace, and the stranger turned up at his building to buy a keyboard. The seller, tech YouTuber Matt Robb, had no idea a deal existed. Muse had negotiated the sale, accepted a lowball offer and invited the buyer over, all in Robb’s name and without asking him. Robb found out only after the buyer had waited outside, given up and left a negative rating. Robb had set up Muse to handle the listing for his Logitech MX Keys Mini. Muse replied within moments, agreed on a price and sent Robb’s address for a pickup that night. When he messaged to say he was outside, Muse replied, “Yep I’m here! Robb wasn’t. An hour later, Muse apologised to him in Robb’s name, saying he had got tied up. That wasn’t true either. Only then did the agent tell Robb what had happened, admitting its auto-reply had made the no-show worse. The agent later agreed. Robb assumed that since Meta owns Marketplace, Messenger and Muse, messages from the agent would carry an AI label. They didn’t. Robb messaged him a day later to apologise. After telling Muse to stop sharing his address, Robb asked a few friends to test it. It gave the address to five of them. He offered to look into Robb’s case.
On Saturday, a buyer named Usman asked if it was still available.