Image: Dollyvery
Susan Robison started restoring and gifting American Girl dolls in 2012 after witnessing how a cherished toy could give a child a sense of safety and belonging. Fourteen years later, the organisation has delivered more than 3,000 doll kits, bringing comfort and companionship to children who might otherwise go without one. Robison founded Special DOLLivery in 2012 after witnessing firsthand how a cherished doll could influence a child’s sense of security and belonging. Each Special DOLLivery kit contains a fully restored 18-inch American Girl doll dressed in a special outfit, along with 10 additional outfits, pyjamas, doll bedding, a chapter book and a carrying bag. Special reports state that it has delivered more than 3,000 doll kits since its founding, with 233 deliveries recorded in 2026 on its homepage. The charity’s founder page separately reports more than 4,000 dolls delivered across Utah, although this figure differs from the homepage’s total for doll kits. She was named a 2025 Governor’s Spirit of Service honoree, following earlier recognition as a Layton City Hometown Hero in 2024 and a Country Life Great List winner in 2021.
Its work relies entirely on volunteers, donated supplies and community support, according to the charity’s website. The organisation says every donated doll, volunteer hour and financial contribution helps put a restored kit into a child’s hands. What began as a small operation from her home has grown into Special DOLLivery, a volunteer-powered nonprofit that provides restored dolls and complete accessory kits to children in vulnerable homes. A former foster care advocate and lifelong crafter, she began restoring dolls from her home and giving them to children who needed companionship. The one-woman operation gradually developed into a community-supported charitable initiative. Robison’s experience working with children in foster care helped shape the organisation’s mission of using dolls to provide comfort and encourage imaginative play. Special DOLLivery describes her service as the foundation of its work. Volunteers assemble the packages by collecting gently used dolls, cleaning and restoring them, and preparing the accompanying accessories. The organisation aims to give each recipient more than a second-hand toy by providing a complete collection that children can use to create stories and develop imaginative play. Its website describes the kits as carefully hand-assembled gifts intended to make children feel valued. The organisation is entirely volunteer-powered, with donations and community participation supporting its operations. Individuals and families can contribute gently used dolls, clothing and supplies, shop through its wish list or attend packing events. Companies can also sponsor delivery events and organise group packing sessions. Robison’s work has also received recognition in Utah. Her approach centres on the belief that dolls can help children imagine positive futures through play. Special DOLLivery continues to invite individuals, families and businesses to contribute to its mission through donations, volunteering and sponsorships.
