Many passengers alleged having little clarity about the refund after shuttling between the airline and travel portals for days
Flyer R Singh wrote on X on Sept 20 that he had been waiting for a refund for over 20 days. His Pune-Delhi SpiceJet flight was cancelled on Aug 29, making his return ticket unusable. Another flyer, requesting anonymity, said he opted for a full refund after SpiceJet’s Pune-Dubai flight was delayed by over 20 hours on Sept 10.
Because the airline cancelled the flights, they were compelled to opt for full refunds.
They described the situation as “frustrating” because the cancellations were not voluntary. The airline told me that the portal must handle the refund. The portal told me that they cannot find my refund initiation,” Singh wrote. The refund was processed at the airport counter, but he said getting the money remained a challenge. Its responsibility does not end by simply stating that the refund has been initiated,” said the Shivajinagar resident.
Pune: Frequent cancellation of SpiceJet’s flights is landing flyers in the refund uncertainty zone, especially those not buying tickets directly from the airline. Many passengers alleged having little clarity about the refund after shuttling between the airline and travel portals for days. Some flyers’ wait to get back their legitimate money continued for weeks. “I had booked the tickets via a travel portal. “The airline and the travel portal are passing the buck to each other’s court. If an airline delays or cancels a flight and offers a refund, it should coordinate with all associated parties and ensure the entire process is completed quickly. There was no response from the carrier till going to press. Travel portals also did not respond to TOI ’s queries till late in the night.
TOI sent a detailed query to SpiceJet on the issue last weekend, followed by two reminders, including one on Wednesday.