Lucknow: North Central Railway (NCR) has suspended a woman ticket-checking official posted at Jhansi railway station for allegedly misbehaving with a 22-year-old passenger who could not immediately locate his ticket while waiting for a connecting train early on Nov 8.
The passenger, Shravan Kumar (22), a resident of Chhoti Jhandi village in Lakhimpur Kheri, said he was travelling with his two younger brothers, Alok (17) and Neeraj (19), and reached Jhansi around 5:10 am after arriving on train number 12627, Karnataka Express, from Penukonda Junction in Andhra Pradesh. The three were scheduled to board an intercity train to Lucknow around 6 am.
Shravan said their Karnataka Express journey was on Reservation Against Cancellation (RAC) in sleeper coach S2, with berths 39 and 47 allotted. He alleged they were taken to a senior woman ticket-checking official who spoke rudely and insisted on seeing Karnataka Express tickets despite Shravan offering to show confirmed online tickets for the onward journey.
A woman ticket checker demanded their tickets at Jhansi, according to Shravan. Shravan said he later found the missing ticket in a side pocket of his bag and returned to show it, but alleged the official questioned its authenticity. He said he offered to produce Aadhaar cards as well. Jhansi division PRO Manoj Singh said the ticket-checking staff member was suspended with immediate effect and further action would follow as per rules.
He works in car loading in Andhra Pradesh and was returning home on leave, while his brothers study there. He claimed he could not immediately find the counter ticket in his luggage and offered to provide the PNR, coach and berth numbers for verification, but the offer was refused. After the video circulated on social media and a complaint was lodged, railway authorities initiated action.