A recent study by Dell Technologies and Zinnov reveals that India’s Global Capability Centers (GCCs) are evolving from mere operational hubs to potential transformation engines. However, nearly 70% of these centers are hindered by inadequate architectural foundations, rather than a lack of ambition. The report, titled “India GCCs 2030: From Capability Centers to Agentic Transformation Engines,” draws insights from over 50 senior leaders across various sectors, including banking, financial services, insurance (BFSI), retail, manufacturing, and software.
The findings highlight the pressing need for GCCs to strengthen their structural frameworks to fully realize their transformative potential.
Industry scale meets inflection point
India’s GCC ecosystem has grown into a major commercial pillar, currently comprising over 2,100 operational centers employing 2.36 million professionals, according to the report. There was $98.4 billion in annual revenue generated in FY26, and approximately 28% of the world’s total GCC AI talent, with more than 1,200 facilities running active machine learning capabilities.
And redesigning the workforce means restructuring roles so talent moves from repetitive execution toward engineering, product and business problem-solving where human judgment creates lasting value,” the report says. “Building functional AI capabilities means moving beyond scattered experiments to repeatable, AI-enabled workflows embedded into core business functions. Planning AI architecture ahead of production means treating data readiness, compute, security, governance and economics as one integrated decision rather than a sequence of separate ones. Owning markets means taking genuine responsibility for products, regions and business outcomes rather than supporting them from a distance.