Elevator and escalator manufacturer KONE has inaugurated its first Digital Experience Centre (DEC) in India, a facility designed to demonstrate how artificial intelligence, connectivity and data-driven solutions are transforming building management and customer experiences. The new centre, located in Pune, was inaugurated by Jussi Herlin, Executive Vice Chair of KONE Corporation, and Philippe Delorme, President and CEO of KONE, along with Nandan Nilekani, co-founder and chairman of Infosys.
The company said the facility marks a key milestone in its digital transformation strategy and its efforts to bring technology-led innovation closer to customers in India. Focus on AI, connectivity and digital services
The Digital Experience Centre is an immersive environment where customers can interact with technologies shaping the future of People Flow™ and connected buildings, according to KONE. KONE said these solutions demonstrate how digital technologies can create a more connected and responsive customer experience from the design stage through ongoing operations. India a key market for KONE Commenting on the launch, Philippe Delorme said the Digital Experience Centre allows customers to experience first-hand how AI, connectivity and digital technologies are shaping the future of urban mobility and smart buildings. Being the first of its kind in the elevator and escalator industry in the country, the Centre gives our customers an opportunity to experience how digitalisation, connectivity and AI are shaping the future of People Flow,” Delorme said.
The centre combines KONE’s business, engineering and technology expertise to showcase how digitalisation, AI, connectivity and data analytics can improve efficiency, transparency and decision-making throughout a building’s lifecycle. Customers visiting the facility can explore interactive experiences covering building design and configuration, digital interfaces, project visibility, service management and real-time operational insights. Digital tools on display Among the solutions featured at the centre is KONE Studio, which enables customers to digitally explore and configure elevator solutions. The facility also showcases MyKONE, a platform that provides visibility across projects, equipment and services throughout the customer lifecycle. Meanwhile, E-Link offers real-time monitoring of equipment status and operations, allowing proactive management of building systems. A customer-focused Service Dashboard consolidates operational and service insights, enabling building owners and managers to monitor equipment performance and maintenance requirements. “It is great to see the Digital Experience Centre come to life in India. With the launch of the Pune facility, KONE aims to provide customers, developers and building managers a practical view of how digital technologies can help improve operations, maintenance and occupant experiences in the next generation of smart buildings. You use AI every day. Now get your AI Quotient. Take the AIQ test.