Kolkata airport
Kolkata: The city airport has posted significant gains in passenger satisfaction for the second consecutive quarter, recording improved scores across 20 of the 31 parameters assessed in the latest quarterly survey and raising its overall satisfaction score. The assessment covers 31 parameters spanning different functional areas, with passengers asked to score their experience on a five-point scale. Chennai received substantial negative points on various aspects and slipped down 26 points to rank 87. In fact, none of the 16 AAI airports that had participated in the survey had a score below the target set by the ministry and managed an average score of 4.88 ASQ. Pune, Raipur and Patna airports topped the charts with scores above 4.92 ASQ.
Sources said Kolkata airport’s recent focus on tighter supervision of terminal operations and cleanliness has begun to reflect in the overall passenger experience. Sixteen Airports Authority of India (AAI) airports participated in the latest survey.
Regular coordination meetings are also being held with all departments to identify and resolve issues, with the aim of ensuring that passengers do not face any inconvenience,” said a senior official at Kolkata airport. “We have taken note of the negative feedback and are working to address them,” said the official. There is another team that is focusing on the overall cleanliness of the terminal and seating areas. “We are also responding promptly to passenger complaints. Whenever a cleanliness issue is flagged, housekeeping staff are immediately deployed to the spot, and before-and-after photographs are shared publicly. there have been some peeve points like value for money at shops, availability of seats near boarding gates, entertainment and leisure options and availability of charging stations While the airport has received positive feedback on most fronts.