Lucknow: Uttar Pradesh deputy chief minister Brajesh Pathak on Wednesday heard public grievances during a Janata Darshan programme at his official residence in Lucknow and directed officials to ensure their prompt and effective resolution.
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Pathak said resolving people’s problems was not merely an administrative formality but an essential part of the government’s commitment to public service. People from various districts approached him with complaints related to medical treatment, financial assistance, police action, revenue matters, land disputes and family issues. Pathak interacted with each complainant, patiently heard their concerns and spoke to officials of the departments concerned over the telephone, instructing them to take immediate action. He directed officials to examine every complaint impartially and provide eligible beneficiaries relief in accordance with rules. He also warned that negligence or unnecessary delays in addressing public grievances would not be tolerated. Officials were instructed to ensure time-bound disposal of every case and keep complainants informed about the action taken. Download the TOI App.