Google CEO Sundar Pichai has revealed a hands-on approach to evaluating the success of major company product launches.
Recently, in a podcast, Pichai said that he dedicates significant time on launch day to personally monitor public reception and user experience on social media platforms, like Elon Musk’s X (Twitter). The CEO explained that while internal teams rely on advanced dashboards and metrics, he looks forward to the unfiltered feedback to understand if a new product, such as the Gemini AI models, is making sense for the consumers.
He has had several conversations with Tesla and SpaceX CEO Elon Musk, and even replied to several congratulatory messages after the launch of Google Gemini 3.0 AI model.
I’m on X trying to understand [and] see if people, average users, how they’re experiencing the product,” Pichai said on the company podcast. This method allows Pichai to assess feedback instantly and because the “first day” of a launch is crucial for getting an authentic sense of what is working well and what is not. Pichai specifically mentioned using the social media platform X (formerly Twitter) on launch days to gauge public sentiment and usage. “I’m pretty active on launch day trying to understand what’s working. I’m looking for feedback. Pichai has become more vocal on social media. For example, he recently posted about the launch of the Nano Banana Pro model, suggesting that he has been looking at the feedback on social media.